Home	FAQs  |  my account  |  contact information

Frequently Asked Questions

How will my order be packaged? How do I order? How can I be sure that my produce will be locally sourced? How can you offer such low prices? Where will you deliver? When will I receive my order? How will my order be delivered? How much will delivery cost? Is there a minimum order? What if I can’t find what I’m looking for on the website? What if I am not satisfied with the service?   How will my order be packaged? Each cut of meat is professionally vacuum-packed to protect your order. Vacuum packing ensures that: Your order’s as fresh as possible upon reaching you, and will remain so for longer than with other packaging methods. Your order remains clean and easy to handle with all juices safely locked away inside. Each item takes up the minimum space possible and is ideal for saving space when home freezing. (Back to top) How do I order? We hope to have made the process of ordering with us as easy as possible, by following these simple steps you can place an order of tender, locally reared meat within minutes. Finding your desired items You can either browse through our pages by using the product tabs at the top of the page, or if you know what you’re looking for you can use the search bar in the top left of the screen. Add the items to your basket Chose the quantity of items you desire by using the pull down tab at the bottom right of each item and then click ‘add’. The item(s) will then appear in your basket to the left of the page. If you wish to amend your basket at any point during shopping with us then click on ‘view basket’, just below the total in the basket, and then click ‘remove’ beside each item you wish to remove. Checkout Once you’ve selected all the items you wish to add to your order (to £30 or more) click on ‘checkout’ to be taken to the checkout area. You will then be required to enter your email address and either your customer code (if you are a returning customer) or leave the field blank (if you are a new customer). You will then be required to enter your postcode, and coupon number (if you have one). Select whether your order is to be delivered within our FREE DELIVERY AREA. If having checked the area map link you are still unsure, please contact us on 01179820270 before ordering. Billing and Deliver information You will then be required to enter your billing and delivery details. If you require any special delivery arrangements then please use the blank box provided. You will also have the opportunity to opt to receive updates on the progress of your order and news of special offers from Local Produce Direct. Payment We use Paypal to accept payment for your orders (Paypal is an extremely secure method of making payment over the internet and is used by established internet traders including eBay - Paypal accepts all major credit and debit cards). You will be directed to either enter your email address and password, if you have an existing paypal account, or set-up a new account. You will then have one final opportunity to confirm the amount and make a payment for your order. 6. Confirmation of Order Finally, you will receive an email from us confirming your order. Should you prefer to place your order by telephone our team of salespersons will be delighted to help you with your order (tel. 01179820270 mon - fri 8.00am – 4.00pm). (Back to top) How can I be sure that my produce will be locally sourced? With over thirty years experience in sourcing produce within the South-West we have established strong and reliable links with the region’s farmers. Our breadth of suppliers enables us to guarantee that where a product is specified as “Somerset”, “West Country”, “Gloucestershire” etc., it will be exactly that, and what’s more, it will be the freshest produce available. (Back to top) How can you offer such low prices? Through our experience in serving some of Bristol’s most successful restaurants, hotels and pubs, we are offering the unique opportunity to receive quality local produce at trade prices, delivered direct to your home. (Back to top) Where will you deliver? We deliver within a 30 mile radius of Bristol. Check the map before ordering to see if you are in this area.(Back to top) When will I receive my order? For orders with FREE DELIVERY we guarantee delivery to your home within two working days once we have received your order. Our delivery schedule below explains when you can expect to receive your order. Order day Delivery day (9am to 4pm) Monday Wednesday Tuesday Thursday Wednesday Friday Thursday Tuesday Friday Tuesday Saturday Tuesday Sunday Tuesday How will my order be delivered? For orders with FREE DELIVERY our own team of drivers in refrigerated Local Produce Direct vans deliver all orders. Orders should be signed for upon delivery, however should you require alternative delivery arrangements you will have the opportunity to specify any further details upon ordering. (Back to top) How much will delivery cost? Local Produce Direct prides itself on delivering value for money as well as quality of service. DELIVERY IS FREE on orders within a 30 mile radius of Bristol, with the minimum order being £30. (Back to top) Is there a minimum order? We ask that all orders be made to a minimum of £30. (Back to top) What if I can’t find what I’m looking for on the website? Whilst we have made every effort to accommodate all tastes and occasions through our website, should a special occasion require something that bit different then please call us on 0117 9820270 and we will endeavour to meet your dining requirements. (Back to top) What if I am not satisfied with the service? In the unlikely event that you find any aspect of our service unsatisfactory then do not hesitate to contact our team on 0117 9820270 and we will ensure that the situation is resolved to your complete satisfaction. (Back to top)